Privacy Policy

At ONE SMART SHIELD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase a plan, or use our services.

1. Information We Collect

We collect information to provide you with a smooth and secure service experience. The information we may collect includes:

a. Personal Information

• Full name
• Mobile number
• Email address
• Address
• Government ID details (if required for service request verification)

b. Device Information

• Device make and model
• IMEI or serial number
• Purchase invoice or proof of purchase
• Photos of the device (for verification/claims)

c. Usage Information

• Pages visited on our website
• Time spent on our platform
• IP address and browser type
• Cookies and tracking data

d. Payment Information

We do not store your full payment details. Payments are processed through secure third-party payment gateways.

2. How We Use Your Information

We use your information only for legitimate service-related purposes, such as:

• Activating your protection plan
• Processing and verifying claims
• Providing customer support
• Sending plan updates or service reminders
• Improving our website performance and user experience
• Preventing fraud or unauthorized activities
• Legal or regulatory compliance (if applicable)

3. Sharing Your Information

We only share your data with trusted partners when necessary to deliver our services. These may include:

• Authorized service centers
• Technical repair partners
• Logistics and courier partners
• Customer support providers
• Payment processing companies

All partners are required to maintain strict confidentiality and follow secure data-handling practices. We never share your information for marketing purposes without your clear consent.

4. Data Storage and Security

We use industry-standard security measures to protect your information from:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration

Your information is stored on secure servers with controlled access. Although we follow strong security practices, no online platform can guarantee 100% protection. However, we take every possible step to safeguard your data.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve site performance
• Understand user preferences
• Provide a better browsing experience
• Track and analyze website traffic

You can disable cookies in your browser settings, but some features may not work properly without them.

6. Your Rights

You have full control over your personal information. You may:

• Request access to the data we hold
• Ask us to update or correct your details
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise your rights, contact us at: support@onesmartshield.com

7. Data Retention

We keep your data only as long as necessary for:

• Providing services
• Fulfilling legal requirements
• Processing claims
• Resolving disputes

Once data is no longer needed, it is securely deleted.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies separately.

9. Children's Privacy

Our services are not designed for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Updates to This Privacy Policy

We may update this policy occasionally to reflect:

• Changes in law
• New services
• Improved security practices

Whenever we update the policy, the "Last Updated" date will change.

11. Consent

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.